It is our goal to offer same-day processing on orders received by 3:00 PM EST; orders placed after may be shipped the next business day. We ship all orders within the continental United States by UPS. Estimated shipping times can range from 2 to 10 business days, depending on where you live, & when you place your order. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout. We offer free shipping on orders over $99. All orders under $99 pre-tax have a flat rate shipping of $9.99. We offer free instore pickup.
Note to International Customers: Orders shipped to destinations outside the U.S. may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary as outlined above.
Order Changes & Cancellations
Orders cannot be changed online once placed. If you need to change or cancel your order, please contact us at firstname.lastname@example.org or 800-406-8948. Cancellation notice must be given within 2 hours of placing your order.
Pickup In Store
To better accomodate you, we offer in store pickup. Please allow at least 1 hour from the time your order is placed to pickup. Pickup hours are Monday - Friday 9am CST to 6pm CST & Saturday 10am to 4pm CST. During Covid-19 we are offering curbside pick-up. Upon arrival please contact us at 800-406-8948 and we will bring your order out to you. Please have proof purchase ready with the name on the order, order ID, & identification.
To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be received within 90 days of your receipt of the item. Products must be returned in their original packaging. All returns are subject to a %15 restocking fee. For more info about returns please visit our Return Policy Page.
You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.